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Terms & Conditions when registering to a FREE SIM

I am registering a SIM Card to be issued by Vodafone PNG and acknowledge and understand the terms and conditions below:

  1. I agree that I am registering a SIM Card utilising the Vodafone PNG network and services by being physically present at the time of registration and:
  • by providing my personal information (full name, gender, date of birth, residential address, nationality, place of origin, occupation and other information as may be required by Vodafone PNG), facial image and valid identification card (to be captured electronically) or as per standards of NICTA Sim Registration Act in PNG.

  • due to the absence of valid identification card or related documents to verify my identity, by being accompanied by a reputable person who presents his/her identification card or document and verifies my identity (a reputable person is a respectable person of good standing in the community such as a Commissioner of Oaths, a member of the disciplinary forces, a ward member, a village court magistrate or a church pastor who is a registered SIM card holder) or as per standards of NICTA Sim Registration Act in PNG.
  1. I am agreeing to and authorising that such information will be electronically captured.
  2. I agree to register for a SIM Card utilising the Vodafone PNG network and services.
  3. I agree and declare that the information I provide to Vodafone PNG is true and correct.
  4. I acknowledge that Vodafone PNG may require additional information from time to time to update/confirm my account details or provide any other services to comply with the laws of PNG.
  5. I agree to receiving marketing and promotional communications from Vodafone PNG, its partners, and affiliates.
I acknowledge and agree that:
  1. The mobile number assigned to the SIM card issued to me will always remain the property of, or, under license to Vodafone PNG.
  2. Should the mobile number become dormant/inactive over a period as per NICTA Act, I acknowledge and agree that Vodafone PNG has the right to recycle the number and re-issue it to another subscriber.
  3. If I have provided the number to a third party, for example, a bank for SMS banking or other such services, the honour is on me to inform the respective third party of this change.
  4. Vodafone PNG shall not take any responsibility for any liability or loss sustained as a result of the said number being recycled and re-issued to another subscriber.
  5. Service Communications: I agree that Vodafone PNG may contact me using the details provided for service-related purposes, including account notifications, billing, security alerts, regulatory notices, and network information. These communications are necessary for the provision of the service and cannot be opted out of while I remain a customer.
  6. Marketing Communications : I give my consent to receive marketing and promotional communications from Vodafone PNG & I consent to receive marketing communications from other Vodafone PNG's partners and affiliates.

Why choose Vodafone for Copilot?

Vodafone combines Microsoft’s trusted AI technology with local expertise, enterprise support, and secure connectivity. With Vodafone, businesses get not only Copilot access but also guidance, support, and solutions tailored to their digital transformation journey.

How does billing work with Vodafone PNG?

Vodafone PNG offers direct billing for Microsoft 365 and Copilot, allowing businesses to pay through Vodafone rather than managing separate Microsoft contracts. This simplifies procurement, invoicing, and account management so everything is consolidated through a trusted local partner.

Who can use Copilot?

Copilot is designed for organisations using eligible Microsoft 365 business or enterprise plans. Vodafone can help assess your readiness, licensing requirements, and support you through setup and adoption to ensure maximum value.

Which applications does Copilot work with?

Copilot integrates seamlessly with Microsoft 365 apps including Word, Excel, PowerPoint, Outlook, Teams, and more. This means users can access AI assistance directly within the tools they use every day.

Does Copilot use public data or share our information?

Copilot works only with the data your organisation already has access to in Microsoft 365, such as emails, documents, and meetings. It does not share your data outside your tenant, and it does not use your content to train public AI models.

Is my company data safe when using Copilot?

Yes. Copilot is built with enterprise‑grade security and privacy controls. Your organization’s data stays within your Microsoft 365 environment and is not used to train AI models. Vodafone and Microsoft apply strict security, compliance, and governance standards to protect your business information.

How does Copilot improve business productivity?

Copilot helps teams save time and work smarter by drafting emails and documents, summarizing meetings and chats, creating presentations, analyzing spreadsheets, and surfacing insights from business data. This allows employees to focus more on decision‑making and high‑value work rather than manual tasks.

What is Microsoft Copilot by Vodafone?

Microsoft Copilot by Vodafone is a secure AI assistant built into Microsoft 365 applications such as Outlook, Teams, Word, Excel, and PowerPoint. It helps employees work more efficiently by generating content, summarizing information, analyzing data, and automating everyday tasks using AI, all supported and delivered through Vodafone.

FAQs - 50th Independence Promotion

FAQs - Vodafone 50th Independence Promotion

 

  1. What is the Independence promotion about?

    Vodafone has launched its 50th Independence promotion that offers Vodafone's valued prepaid voice customers the opportunity to go into the draw to WIN a share of K500,000 worth of cash prizes. The major prize will see 4 lucky winners (one from each region) win K50,000 each. Additionally, there will be 10 weekly winners who will each receive K5,000 for six consecutive weeks. The promotion also includes unbeatable discounts on smartphones plus amazing instant prizes.

  2. What are the promotion dates?

    The Promotion will start on 6th August 2025 (00.00.00hrs) and end on the 17th of September 2025 (23.59.59hrs). 

  3. Who is eligible for this Promotion?

    Vodafone’s prepaid voice customers only.

  4. How does a customer qualify for this promotion?

    To qualify for this Promotion and get into the draw to win a share of K500,000 worth of cash prizes, customers need to either Top Up, subscribe to any Vodafone prepaid plan or purchase any device. 

    Note: Any new device purchased during the duration of the promotion MUST be connected to an active Vodafone SIM to be eligible to enter the weekly and major cash prize draws.

    Top Up Subscription Device
     K1 or more, and entries add up based on every K5 spent. e.g. 
    K5 = 1 entry
    K10 = 2 entries
    K20 = 4 entries 
    1 Entry per plan subscription -        K29 – K100 – 10 entries
    -        K101 – K500 – 20 entries
    -        K500 plus – 50 entries

     

  5. What type of prizes can I win?

    Prize giveaways for the 50th Independence promotion will be awarded through the Weekly and Major cash Prize draws.

    • Weekly Draw – There will be Sixty (60) randomly selected winners who will win Cash prizes. The details of the winners with photos will be shared on Vodafone’s social media pages.

       

      Frequency Prize Allocation Quantity Winners/Region
      Weekly Draw K5,000 cash 60 x winners 15
      Major Draw K50,000 cash 4 x winners 1

       

    • Four (4) Major Prize winners will be drawn on Friday 19th September 2025.
    • Prizes cannot be exchanged or traded.  
    • Winners will be contacted by telephone.
  6. How will the winner redeem the prizes?

    The draws will be done at the Vodafone Headquarters in the presence of the Police and Vodafone senior management team and the prizes distributed as follows:

    Frequency Prize Type Redemption Method No. of Winners
    Weekly Draw K5,000 cash Bank Transfer 60 x winners
    Major Draw K50,000 cash Bank Transfer 4 x winners

     

  7. How will I know if I have earned a qualifying entry into the draw?
    • When you Top Up or Subscribe to a plan, you will receive a customized SMS notification to confirm your entry into the draw.
    • When you purchase any device, your number will automatically be entered into the draw.

    • Sample Message:  Congratulations! You're in the draw to WIN a share of K500,000 Cash in our Independence Promo! Dial *170# to check your entries. For more info visit www.vodafone.com.pg. T& C apply.

  8. How will the prize winners be selected?

    During the promotional period, customers will be randomly selected in the Weekly and Major Prize draws. The major prize draw will take place at the Vodafone Headquarters in the presence of the Police and Vodafone senior management team.

  9. How will the winner be notified?
    • If you win, Vodafone will contact you by telephone.
    • A maximum of three (3) attempts will be made to call the Winner within a period of twenty-four (24) hours.
    • If you do not answer any of our calls, you forfeit your chance to win. We will select another eligible customer to be the Winner and repeat the process outlined above.
  10. What do I need to know about claiming the Prizes if I am a winner?
    • During the phone call, full details of the Weekly and Major Prize handover (redemption) process and locations will be confirmed.
    • You will need to present a valid Government issued photo ID (Passport, National Identification Card or Driver's License) and the phone number used to participate in the promotion.
    • In the absence of a valid identification card or related documents to verify identity, the customer will need to be accompanied by a reputable person who presents his identification card or document and verifies the customers identity (a reputable person is a respectable person of standing in the community such as a Commissioner of Oaths, a member of the disciplinary forces, a ward member, a village court magistrate or a church pastor who is a registered SIM card holder).
    • Prize can only be won/collected by the registered owner of the sim card. A redraw will be done where the mobile number and sim registration details do not match.
    • Winners MUST have an active bank account from either one of the 3 major commercial banks - BSP, Kina Bank or ANZ.
    • Customer must permit photographs to be taken for PR purposes in order to be eligible to win.
  11. Who is not included from participating in the Promotion? 
  • Postpaid Corporate & Business Account customers.
  • Any person who at any time on or after April 1st, 2022, was or is a Director, Officer, Employee, or agent of Vodafone PNG or any of their respective parent, subsidiaries, divisions, or affiliated companies, franchises or service agencies, independent contractors or suppliers of service to Vodafone PNG.
  • Vodafone PNG employees and their family members.
  • Employees and the family members of employees of any company associated with the promotion, including any provider of the Grand Prize.
  • Persons under the age of eighteen (18); and
  • Persons who do not reside in PNG 

 

 

What happens if I exhaust the daily limit in my bundle plan?

Standard rates apply. You may unsubscribe and resubscribe to avoid paying higher charges if benefits in the bundle are exhausted.

How do I opt out of the Roaming bundle?

You may opt-out by dialing *100# and select option 2 to unsubscribe.

How long is the subscription valid for?

Daily bundle plans are valid from time of subscription to midnight and expire at 12.00 am PNG time daily. Weekly bundle plans are valid from time of subscription and expire at 12:00am PNG time on the 7th day post initial subscription. 

How are minutes deducted and charged from the bundle?

For, calls charging is on per minute or part thereof basis. are charged and deducted on per minute or part thereof basis. 

Broadband Data Plan Usage Charging Priority

Data usage is charged per byte.

Charging Priority: Data balance (whichever balance that has the shortest expiry will be deducted first).

15. How can I setup my handset for Mobile Internet?

Go to Settings, Search for Mobile Data (or Cellular Data) and activate the connection. For smartphones, the user may swipe down from the notification bar and Select the Mobile Data icon. Two arrow icons will appear in the notification bar to indicate that the connection has been made.

Android: Go to Settings > Connections > Data Usage > Mobile Data (Swipe the icon to the right to turn ON, swipe left to turn OFF)

iPhone: Go to Settings > Mobile Data > Mobile Data (Swipe the icon to the right to turn ON, swipe left to turn OFF)

Mobile internet services can either be charged from a Mobile Data Plan or Real Credit balance.

To stop using mobile internet, deactivate the Mobile Data connection.

What happens when I travel between countries covered by the Roaming bundle plan (e.g., Australia to Turkey)?

The benefits in the Roaming bundle plan gets carried forward to the other country and is valid until the allocated timeframe as per initial subscription.

What happens when I travel from a country included in the Roaming bundle plan to one that isn't (e.g., Australia to Fiji)?

The roaming bundle deactivates, and standard rates apply in countries not included in the bundle.

When will I start getting charged for Data Roaming?

Charges begin as soon as you connect to a partner network with mobile data on. For initial subscription, it is recommended to switch off data (but have Voice and SMS on), subscribe to a Roaming bundle plan and upon getting confirmation, switch on data. Note that there will always be some standard charges, as this is required during the bundle plan selection process. Many applications run in background and use data, so always take precautions to avoid bill shock. Notifications will be sent as bundle data nears its limit. You may unsubscribe and resubscribe if any of the benefits in the bundle is exhausted. This is a cost-effective option when compared to using standard/out of bundle rates. 

Do I need to unsubscribe to the bundle plan when I return to PNG/Home country?

No, the system will automatically unsubscribe your Roaming plan and you will get an SMS for confirmation.

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