Voicemail Information

 

Vodafone PNG now offers you a Voicemail system whereby callers can leave a message if you are unable to answer the call. A call will be forwarded to the Voicemail System upon one of the four scenarios:

  1. Call was not answered
  2. Call was rejected
  3. Phone is switched off/diverted
  4. Phone is engaged (Call Waiting)

Voicemail is a spoken message recording left by a caller on a voicemail system. After the caller leaves a voicemail, an SMS notification will be sent to the recipient user.  Voicemail is a standard feature free of charge for all Vodafone PNG mobile users.

 

Voicemail System

 

Allows customers to listen to voicemail messages and to personalize their voicemail greetings and options.

Dial 129 and follow the voice prompts.

  1. To check “not saved” messages, Press 1.

    "You have [number of messages] not saved message(s)"

    "You have received a message from [mobile number] on the [date] at [time]”.

    • To play next message, Press #
    • To delete message, Press 2
    • To listen to the message again to the message, Press 3
    • To archive not saved message, Press 4
    • To play previous message, Press 5
    • To main menu, Press *

       

  2. To check “archived” messages, Press 2.

    "You have [number of messages] saved message(s) in your mailbox"

    "You have received a message from [mobile number] on the [date] at [time]”.

    • To Play next message, Press #
    • To delete message, Press 2
    • To listen to the message again to the message, Press 3
    • To archive not saved message, Press 4
    • To play previous message, Press 5
    • To main menu, Press *

     

  3. To change greetings, Press 3
    • To record primary greeting message, Press 1
    • To record secondary greeting message, Press 2
    • To record your Name, Press 3
    • To enable or disable primary greeting, Press 4
    • To enable or disable secondary greeting, Press 5
    • To enable or disable name greeting, Press 6
    • To return to the main menu, Press *

       

  4. To change personal options, Press 4
    • To change record mode on message, Press 1
    • To modify language, Press 2
    • To modify pin, Press 3
    • To go back to main menu, Press *

 

Retrieving voicemail messages

 

You will be notified via a TXT message when someone leaves you a message on voicemail. To check your voicemail messages just dial 139 and follow the voice prompts.

If you have no messages then you'll get the following prompt.

"No new messages”. To go to main menu press *.

If you do have messages then it will be played from latest to oldest.

"You have [number of messages] new message(s) in your mail box"

"You have received a message from [mobile number] on the [date] at [time]”.

 

This is followed by the actual voice message. After each message is played the following options are provided.

  • To play next message, Press #
  • To save the message, Press 1
  • To delete the message, Press 2
  • To listen to the message again, Press 3
  • To play previous message, Press 4
  • To return to the main menu, Press *

Once all messages have been checked you'll get a reply saying there are no more messages. The IVR system will inform the user to press * to go back to the Main Menu.

 

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