Frequently Asked Questions (FAQs) - 4G/4G+

 

For more information on 4G services, call our customer care lines 123 (Free Line for Prepay), 124 (Premium charged line for Prepay) or 125 (For Postpay).

1. What is 4G?

4G is the 4th generation mobile communications technology and a successor to the 3G standards. It is also known as long term evolution (“LTE”) – a radio access technology that delivers very high speeds to give you a faster and richer internet experience than 2G and 3G. With 4G, you can notice a visible difference while downloading files, doing video-chats, playing multiplayer games or viewing HD videos online. 4G is capable of delivering a high-speed mobile data connection for mobile devices like 4G smartphones, 4G broadband routers, 4G Pocket WiFis and 4G-enabled tablets.

2. What is 4G+?

4G+ is another name for LTE-Advanced or 4.5G. It works through carrier aggregation, which allows 4G+ phones to receive data from multiple frequency bands. While the standard 4G only uses one band at a time, 4G+ can combine two bands for increased bandwidth and faster speeds allowing you to take advantage of a faster and richer internet experience.

3. What can 4G and 4G+ do for me?

 

4G/4G+ can be used at home or your office or any other 4G/4G+ coverage area for: 

a) Fast wireless internet access
b) Access to high quality content and multimedia applications e.g: Movies, HD videos, e-learning, live streaming and more
c) Multiple downloads of heavy files and accessing high-definition multimedia content at the same time
d) Higher uplink and downlink speeds
e) Seamless online streaming
f) High-definition online gaming
g) Access to business applications that require higher speeds and last mile connectivity
h) Seamless Face-to-Face video calls via Instant Messaging Apps

4. What is the difference between GPRS, EDGE, 3G and 4G?

  1. GPRS: refers to a service on the 2G network that provides basic data up to 56kbps (similar to dial-up speeds)
  2. EDGE: It is a 2.5G technology. An enhancement of the 2G technology which provides higher data transfer rates compared to GPRS (the default on 2G). The speeds can go up to 144 Kbps
  3. 3G: 3G technology provides faster/higher data transfer rates compared to the 2G network (EDGE & GPRS). This technology can offer speeds up to 8 Mbps.
  4. 4G: This technology provides higher mobile data transfer rates than 3G. Data downlink speeds can go above 8Mbps.

5. What frequency does 4G/4G+ use?

Vodafone PNG 4G/4G+ Network uses the B28 - 700 MHz and B3 - 1800MHz frequency.

6. In which areas are 4G/4G+ available in?

4G and 4G+ are currently available in Port Moresby, Lae, Madang, Mount Hagen and Goroka.

7. What happens when I move outside a 4G/4G+ coverage area?

4G/4G+ devices are backward-compatible, so you’ll be able to switch between 4G and 3G networks when moving out and into 4G coverage areas. When you move outside a 4G coverage area, your phone will seamlessly move to our 3G Network Layer and you can continue using our mobile services. [For this to happen, your 4G device needs to be set in auto network mode for seamless transfer across networks].

Note: 4G+ service is not available to phones which do not support 4G+.


8. What’s the difference between 3G and 4G?

In a word – Speed. Vodafone 4G provides ultra fast speeds and this means that you can do more in less time. 3G speeds range from 2Mbps to 8Mbps whilst 4G provides speeds of 8Mbps and above, making it suitable for all types of high-speed applications and services such as downloading files, streaming, online gaming and video calls via OTT Apps.


9. What’s the difference between 4G and 4G+?

 

4G+ is the evolution of the existing 4G service and provides increased data throughputs for better user experience by having the ability to combine more than two bands resulting in increased bandwidth and faster speeds.

 

10. What are the typical speeds a 4G user can experience on Vodafone’s Network?

4G+ users can experience downlink peak throughputs of up to 60 Mbps and uplink peak throughputs of up to 40 Mbps. However, typical download speeds will range from 5 to 30 Mbps, peaking up to 40 Mbps. On upload, a user can experience between 5 to 20 Mbps, peaking up to 30 Mbps. Having said that, speeds will vary depending on various factors such as devices used and their capability, the number of active users on the network, building infrastructure and servers from which the content is being accessed.

11. How can I get 4G services activated?

You need a 4G capable device and you need to be in a 4G coverage area.

12. How can I get Vodafone 4G+ services activated?

You need a 4G+ capable device and you need to be in a 4G+ coverage area. If you still cannot connect to the 4G+ Network, please contact our customer care by chatting with us online, calling 123 (for Prepaid) or 125 (for Postpay).

13. Will all 4G devices work on Vodafone PNG’s network?

All 4G devices purchased directly from Vodafone outlets will work as the firmware on these devices has been designed to support the Vodafone 4G network. For 4G devices sourced from other carriers or countries, there are no guarantees that these will work on the Vodafone PNG 4G network and Vodafone will 

14. What are the frequency bands offered by Vodafone PNG?

  • 3G – B1 (2100MHz)
  • 4G/4G+ – B3 (1800MHz) and B28 (700MHz)

15. Which devices support 4G+?

Most medium-range and high-range smartphones released onto the market after 2015 support 4G+ or LTE-A.

You will need to own a device that specifically supports LTE Cat. 6 or above connectivity. You may check your device's technical specifications to confirm whether your device supports LTE Cat. 6 or above.

Some devices that support 4G+ are; Apple iPhone 6S and later models, Samsung Galaxy S6 and later models, Samsung Note7 and later models, Huawei Mate 8 and later models, Huawei P9 and later models, Oppo R17 Pro and later models, and Xiaomi Redmi Note series.

16. What Broadband device supports 4G+?

  • Huawei 4G+ Mobile WiFi E5785-330
  • Huawei B535-933 4G+ Router
  • Huawei B628-350 4G+ Router

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